Volusia dispatchers begin using the 911 video system

DAYTONA BEACH, Florida. – Volusia County dispatchers can now see an emergency in real time using a 911 video system that the sheriff’s office unveiled this week.

Sheriff Mike Chitwood said they are just starting to use it and an incident on Thursday is a prime example of when Volusia residents need it.

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Witnesses driving on I-4 Thursday afternoon called 911 and filmed a van swerving into the shoulder, the other lane and even the median.

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“Motorists actually slowed down to keep cars from approaching him as they called 911 and filmed him,” Chitwood said.

The sheriff said deputies arrested the driver for impaired driving and witnesses then sent their videos they recorded to investigators.

“I want to use this as an opportunity to develop a new technology that we just started using a week ago called Carbyne,” he said.

Deputy Communications Director Glenn Lopez said it starts with a typical 911 phone call and if it’s an active situation, the dispatcher can initiate a video call.

“I get a text message with a link and I click on the link that allows the video to be sent to the communication center,” Lopez said.

It’s as simple as pulling up your phone’s camera once they send you that link, the dispatcher is then able to see exactly what you’re seeing.

“We can then take any video that we see and put it in our cad call, and then the officer in the field can see the video as well,” Lopez said.

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The hope is that it will give first responders insight into what they are heading towards and dispatchers a better read of a situation. Lopez said the goal is to use it in ongoing situations, like a reckless driver or a fire.

“It could even be an active shooter situation. If someone is in a safe place and they don’t want to talk, they could actually film us,” he said.

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