Michiganders who use Bridge Cards to purchase food or use cash assistance benefits will not be able to do so late Saturday and early Sunday while a system upgrade is implemented to facilitate access to benefits.
The Bridge Card system will be down from approximately 11 p.m. on Saturday to 11 a.m. on Sunday. Residents who receive food assistance, cash assistance, and Women, Infants and Children (WIC) benefits loaded on electronic benefit transfer cards will not be able to redeem them during these hours. They can use the same cards from 11 a.m. on Sunday without any effect on their services. Benefit balance information for all programs will be available at 11:00 a.m. and transaction history will be available at 3:00 p.m.
“These system changes will improve access to food and cash assistance, as customers will now be able to use a mobile app that was not previously available,” said Lew Roubal, MDHHS senior deputy director for opportunities. “We apologize for any inconvenience and have chosen a time frame with low Bridge Card activity to make this transition. “
The system upgrades involve a move to Fidelity Information Systems (FIS), a Florida-based technology services company, which will be the new electronic benefit transfer provider for MDHHS. The system must be shut down during the transition from the previous vendor. This is the next step in a previous attempt at a system change in August, when technical issues caused delays. MDHHS expects a smooth transition this coming weekend.
Bridge Card holders will continue to use the website www.michigan.gov/MIBridges and call the toll-free number on the back of their card.
Customers wishing to view their account status and transaction data online will need to create a profile on the Food and Nutrition Service cardholder site. Food and cash assistance customers can access the new ebtEDGE mobile app for use on Android devices in the Google Store or IOS devices in the Apple Store. WIC customers have already had access to a mobile application.